100% refund with 24 hours’ notice
If you cancel your booking at least 24 hours before the scheduled class start time, you will receive a 100% refund of the amount you paid directly to Tumang Bali.
Example: for a morning class starting at 08:30, cancel by 08:30 the day before to qualify for a full refund.
Cancellations within 24 hours
Cancellations made less than 24 hours before the class start time are not eligible for a cash refund. Where possible, we may offer a one-time reschedule to another available date within 30 days, subject to kitchen availability.
No-shows
Guests who do not attend and do not cancel in advance are not entitled to a refund or free reschedule.
How to request a refund or change your date
Message us as soon as your plans change. Include your booking name, class date, session (morning or afternoon), and number of guests.
- WhatsApp: +62 822-1013-2418
- Email: tumangbalicookingclass@gmail.com
We aim to confirm refund or reschedule requests within 1–2 business days. Approved refunds are returned to the original payment method when possible.
Bookings made on partner platforms
If you booked through GetYourGuide, Viator, Airbnb Experiences, TripAdvisor, Bokun, or another partner, that platform’s cancellation and refund rules apply. Please request changes or refunds through the platform where you paid. We are happy to help via WhatsApp if you need our booking reference.
Classes we must cancel
If we cancel a class due to weather, safety, illness, or other circumstances beyond our control, you may choose a full refund or a free transfer to another available date.
Partial attendance & dietary notes
Refunds are not issued for arriving late, leaving early, or unused inclusions (for example skipping the market tour). Dietary preferences should be shared at booking or at least 24 hours before class so we can prepare the right menu.