Refund Policy

If you cancel your booking at least 24 hours before the scheduled class start time, you will receive a 100% refund of the amount you paid directly to Tumang Bali.

Example: for a morning class starting at 08:30, cancel by 08:30 the day before to qualify for a full refund.

Cancellations made less than 24 hours before the class start time are not eligible for a cash refund. Where possible, we may offer a one-time reschedule to another available date within 30 days, subject to kitchen availability.

Guests who do not attend and do not cancel in advance are not entitled to a refund or free reschedule.

Message us as soon as your plans change. Include your booking name, class date, session (morning or afternoon), and number of guests.

• WhatsApp: +62 822-1013-2418
• Email: tumangbalicookingclass@gmail.com

We aim to confirm refund or reschedule requests within 1–2 business days. Approved refunds are returned to the original payment method when possible.

If you booked through GetYourGuide, Viator, Airbnb Experiences, TripAdvisor, or another partner, that platform’s cancellation and refund rules apply. Request changes or refunds through the platform where you paid — we cannot process partner-platform cancellations or refunds directly.

GetYourGuide bookings are a contract between you and Tumang Bali; GetYourGuide acts as commercial agent for the booking. For cancellation and refunds:

• Cancel only through GetYourGuide (app, website, or GetYourGuide customer service) — not via WhatsApp or email to Tumang Bali.
• Free cancellation until 24 hours before your class start time: you receive a full refund of the amount paid on GetYourGuide.
• Cancellations after that window, and no-shows, are non-refundable under GetYourGuide’s standard rules (GetYourGuide may still grant a refund for documented extenuating circumstances at its discretion).

If you need our booking reference for a GetYourGuide support request, message WhatsApp +62 822-1013-2418 — we will still direct the cancellation itself back to GetYourGuide.

If we cancel a class due to weather, safety, illness, or other circumstances beyond our control, you may choose a full refund or a free transfer to another available date.

Refunds are not issued for arriving late, leaving early, or unused inclusions (for example skipping the market tour). Dietary preferences should be shared at booking or at least 24 hours before class so we can prepare the right menu.